Shipping & Tracking

Affected by the worldwide outbreak of the coronavirus, the delivery time may delay due to reduced international flights. Recommend choose business express. Thank you for your support and understanding.

• Shipping Time & Shipping Fee:

  Country/Region

• Processing Time:

  Frame Only: 24 hours

  Non-Prescription: 24 hours

  Single Vision Standard Lenses
  ( SPH：-0.5~-8.00 & CYL：-0.5~-2.00 )：1-3 days

  Single Vision Standard Lenses
  ( All of other degrees )：3-7 days

  Single Vision Blue Blockers
  ( SPH：-0.5~-8.00 & CYL：-0.5~-2.00 )：1-3 days

  Single Vision Blue Blockers
  ( All of other degrees )：3-7 days

  Single Vision Photochromic Lenses
  ( SPH：-0.5~-8.00 & CYL：-0.5~-2.00 )：1-3 days

  Single Vision Photochromic Lenses
  ( All of other degrees )：3-7 days

  Progressive Lenses & Polarized Sunglass Lenses：3-7 days

• Notice

  Shipping is currently not available to the following countries/regions:
  Europe: Russia, Crimea
  Asia: Iran, Syria, North Korea, Uzbekistan, India, Hongkong, Taiwan
  Africa: Sudan
  
  South America: Brazil, French Guiana, Cuba, Venezuela
  Delivery delay due to selling season & bad weather conditions, etc.

  Standard shipping fee and business express fee are only available for shipments within 20 pairs.

• Shipping Free:

  FREE STANDARD SHIPPING ON US$59+ (US/CA/UK/FR/DE/NL/ES/IE/SG)

• Tracking Information:

  You will receive an order confirmation email that will include your order number.

  You can track your package directly on the TRACK ORDER option on the top of our site with your tracking number.

  Besides, our system will send you an email when your orders ship out but the email might be identified as spam. Please note.

• Change & Cancel

  Any modification on the order should be submitted within 24 hours of purchase. Modifications include but are not limited to: cancel order, change address information, change prescription, add/delete/change item(s), change shipping method, combine shipment. All such requests made within the 24 hours time frame will be fulfilled in a timely manner. Vooglam will not be held responsible for the wrong order due to the request for modification submitted later than 24 hours after purchase.

  Please include your order number or the associated email address in the email subject so we can promptly take care of your request. Send your request to support@vooglam.com